Discovery Process

Steps for Digital Product Management & Development

1. Discovery Plan Creation

Research and draft initial plan
  • Conduct intake and analysis
    • Business goals, stakeholders, and roles
    • Challenges, competitors, and partners
    • Existing capabilities, initiative vision

  • Research and draft initial plan
  • Incorporate customer feedback
  • Allocate responsibilities

2a. Validate FirstWhen you need to examine the problem first, then use insights to find your breakthrough path.

Problem Definition

Clearly define the challenge, the current state of the business, what is or is not working, and effective paths to transformative improvement.

  • Stakeholder interviews
  • Success criteria
  • Existing business process assessment
  • Field research
    • On-site analysis
    • ”Day in the life” – employee shadowing
  • Quantify impact of issues

Potential Opportunities*

Widen analysis to leverage the full force of Altus Nova's product strategy, management, and development expertise to examine unforeseen breakthrough potentials.

  • New business strategies
  • Revenue opportunities
  • Potential ROI models
  • Partner opportunities

* Opportunity exploration is optional

Solution Vision

Align around a clearly defined vision of project success including what an improved experience looks like for each set of stakeholders.

  • Solution-state process definition
  • User journey definitions
  • Key experience wireframes
  • Change management strategies

2b. Design FirstWhen you need to see your vision first in order to validate and refine your breakthrough path.


  • Visualize concepts
  • Create excitement
  • Align expectations


  • Real-world feedback
  • Verify feasibility
  • Identify roadblocks


  • Incorporate feedback
  • Establish technical approach
  • Avoid reinventing wheels

3. Execution Plan

Detailed plan, architecture and roadmap with rapid deliveries and incremental releases that can be digested by the org.

  • Technology needs assessment
  • Risk mitigation options
  • KPIs & scorecards
  • Tech & Ops
  • Monitoring strategy
  • Data management strategy
  • Prioritized feature list
  • Potential technology partners
  • 12 to 36 month roadmap

4. Build

  • Gear up
  • System build
  • System deployment and stabilization
  • Automation and support

System Build Phases (Agile)

Altus Nova

Gearing Up

  • Stand up infrastructure
    • Environments, code repo,
      accounts, etc.
  • Start backlog development for first 3 to 4 sprints
  • Create UI kits & high-fidelity design comps
  • Conduct vendor capabilities and gap analysis, selection & pricing
  • Perform vendor validation through POCs
  • Provide detailed architecture definition based on final tooling
  • Establish volumetrics projections

System Build

  • Sprint-by-sprint development
  • Testing and bug fixes
  • Ongoing detailed user stories
  • Ongoing story grooming and sprint planning
  • Sprint demos and course correction
  • Establish downstream environments (QA, Staging, Production, etc.)

System Deployment & Stabilization

  • Deploy
  • User acceptance testing
  • Initial end user feedback
  • Critical fixes and improvements

Automation & Support

  • Setup monitoring and alerting
  • Automate key test cases
  • Automate deployment
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